Internal Dispute Resolution procedure

This is a two stage procedure for resolving disputes between you and the Trustee, but not between you and your employer.

If you have a complaint about the Plan you (or your representative) can write to:

The Secretary
Lafarge UK Pension Trustees Limited
Park Lodge
London Road
Dorking
Surrey
RH4 1TH

Whenever you write you must give your name, address, date of birth, National Insurance number, the full nature of your complaint along with as much information as you possibly can about why you feel aggrieved.

The Secretary will acknowledge your letter within 7 days and shall inform you that you may contact the Pensions Advisory Service (TPAS) to assist with any difficulties.

Stage 1 

The Trustee must ensure that you receive a written reply within 2 months following receipt of your complaint.  The reply will state clearly the decision that has been made about your complaint and must refer to the relevant Plan rules or legislation, or the exercise of any discretion, which forms the basis of the decision. The reply must also remind you that the Pensions Ombudsman may investigate and determine your complaint once Stage 2 has been completed and the address at which he may be contacted. If the Trustee is unable to give you a full written reply within this 2 month period you will be provided with an interim response stating the reason for any delay and confirming a revised date when a full reply will be available.

Stage 2

If you do not agree with this decision you should write to the Secretary,  Lafarge UK Pension Trustees Limited, Park Lodge, London Road, Dorking, Surrey, RH4 1TH, asking that the Trustee should reconsider the decision. You must do this within 2 months of the decision and you must send a copy of the decision, along with your name, address, date of birth, National Insurance number and stating your reasons for disagreeing with the decision.  After considering your dispute the Trustee’s Committee on behalf of the Trustee must either confirm the earlier decision or make a new decision in its place. They must do this within 2 months of receiving your letter or provide you with an interim response stating the reason for the delay and the revised date a full reply can be expected.

This written reply from the Trustee’s Committee on behalf of the Trustee will also provide details of your right to take up your complaint with the Pensions Ombudsman, together with appropriate address at which he can be contacted if you disagree with the Trustee’s decision.

There are two Internal Dispute Resolution Procedures
  • For the full procedure for the Lafarge UK Pension Plan - Click>Here.
  • For the full procedure for the Lafarge UK Death Benefits Plan - Click>Here.